FAQs

Returns & Refunds

What is your return window?
Return requests must be submitted within 30 days of delivery.

Are returns free?
Return shipping fees depend on the reason for the return.
Full details are outlined in our Return Policy.

When will I receive my refund?
Refunds are processed according to the following timeline:

• Item received: 1–2 business days
• Inspection: 1–2 business days
• Refund initiated: Same day after approval
• Bank processing: 1–2 business days

Total estimated time: Up to 5 business days.
Refunds are issued to the original payment method with no deductions.

What items are not eligible for return?
Items cannot be returned if they are:
• Worn, used, washed, or damaged
• Missing original packaging or tags
• Marked as Final Sale

How do I request a return?
Email our support team with your order number, the item(s) you wish to return, and the reason for return.

Cancellations & Order Changes

When can I cancel an order?
Orders may be canceled before processing begins.
Once fulfillment starts, cancellation is no longer possible.

What if I entered the wrong shipping address?
Contact us immediately.
If processing has not started, we can update the address.
If the order is already in fulfillment, changes cannot be made.

Payments

What payment methods do you accept?
We accept major payment options, including:
• Visa, MasterCard, American Express, Discover, JCB, Diners Club
• Apple Pay, Google Pay, Shop Pay
• PayPal
• Eligible prepaid cards and official womendooutdoors.com gift cards

Which payment methods are not accepted?
We do not accept Cash on Delivery (COD), checks, money orders, bank transfers (unless announced), or cryptocurrency.

When is my card charged?
Your card is charged immediately at checkout.

Why was my payment declined?
Common reasons include incorrect card details, billing address mismatch, expired cards, insufficient funds, or bank security restrictions.

Is my payment secure?
Yes. We use SSL encryption, tokenized payments, and PCI-compliant processors.
We never store full credit card numbers.

Privacy & Account Security

How is my personal information used?
Your data is used to process orders, send updates, prevent fraud, and improve store performance.
We never sell customer data.

Do you share my information with third parties?
Only with trusted partners such as payment processors, shipping carriers, and fraud-prevention services.

Can I delete my account?
Yes. Please email our support team to request account deletion.

Products

Are product colors accurate?
We strive for accuracy, but colors may vary slightly depending on screen settings and lighting.

Do you restock items?
Restocking depends on availability.
Use the “Notify Me” feature when available to receive updates.

Can I use your images, logos, or designs?
No. All content on womendooutdoors.com is protected by our Intellectual Property Policy.

How do I report copyright infringement?
Please follow the process outlined in our DMCA Takedown Policy.

Legal & Store Policies

Where can I find all store policies?
All policies are available in the website footer, including Shipping, Returns, Privacy, Terms & Conditions, Payments, IP Policy, DMCA Policy, and Disclaimer.

Are your policies compliant with U.S. regulations?
Yes. All policies follow U.S. e-commerce and consumer protection standards.