Refund & Return Policy
Eligibility for Returns
To qualify for a return, all of the following conditions must be met:
• Return Window: Requests must be submitted within 30 days of delivery
• Item Condition: Items must be unused, unworn, unwashed, and returned in original packaging with all tags attached
• Proof of Purchase: A valid order number or receipt is required
• Eligible Products: Applies to all apparel and accessories purchased directly from womendooutdoors.com
Returns may be declined if items show signs of wear, damage, odor, stains, or misuse.
Non-Returnable Items
Certain items are not eligible for return due to hygiene, customization, or final-sale conditions:
• Clearance / Final Sale Items – Permanently discounted and non-refundable
• Gift Cards – Not refundable or exchangeable
• Custom or Personalized Items – Made specifically for you (unless defective)
• Items Damaged After Delivery – Damage not related to manufacturing or fulfillment
How to Request a Return
To start a return, contact our support team:
Email: support@womendooutdoors.com
Please include the following in your request:
• Order number
• Item(s) you wish to return
• Reason for return
Within 24 hours, our team will respond with:
• Return approval
• A prepaid return label (if applicable)
• Clear packing and shipping instructions
Return Processing Timeline
• Day 0: Customer submits return request
• Within 24 hours: Return approval issued
• Within 14 days: Customer ships item back
• 3–7 business days: Item delivered to our facility
• 2–3 business days: Item inspection completed
Return Shipping Costs (100% FREE)
We believe returns should be simple and worry-free.
All returns, refunds, and exchanges are 100% FREE, with no shipping fees, no restocking fees, and no hidden charges.
• Changed mind or wrong size → Free return shipping
• Defective or incorrect item → Free return shipping
• Exchanges → Free return shipping + free reshipment
• Damaged items → Free return shipping + free replacement
• Any other approved return → Free in all cases
Refund Policy (Up to 5 Business Days)
Refunds are issued after returned items pass inspection.
• Item received: 1–2 business days
• Inspection: 1–2 business days
• Refund initiated: Same day after approval
• Bank processing: 1–2 business days
Total estimated refund time: up to 5 business days
Important notes:
• Refunds are issued to the original payment method only
• All refunds are full refunds — no deductions apply
Exchanges
You may request an exchange for a different size, color, or item.
• Exchange is subject to stock availability
• Items must be unused and in original condition
• Free return shipping + free reshipment applies to all exchanges
Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery if you receive:
• A damaged item
• A manufacturing defect
• An incorrect or missing item
Resolution options include:
• Free replacement
• Full refund
• Prepaid return label (if required)
Photo evidence may be requested to speed up resolution.
Cancellations & Order Changes
Order cancellation availability depends on processing status:
• Not processed: Free cancellation available
• In processing: Cancellation not guaranteed
• Already shipped: Cannot be canceled (return policy applies)
Customer Responsibilities
Customers are responsible for ensuring:
• Shipping address details are accurate
• Returned items meet approved condition requirements
• Provided return labels are used correctly
• Items are shipped back within 14 days of approval
Contact Information
For all return, refund, or exchange inquiries:
Email: support@womendooutdoors.com
Store: Womendooutdoors
Email: support@womendooutdoors.com
Hours: 8:00 AM – 7:00 PM EST (Monday – Saturday)
Response Time: 24 hours (business days)
Policy Updates
We reserve the right to update or revise this Return & Refund Policy at any time.
The most current version will always be published on this page.
If you have any additional questions regarding returns or refunds, please contact support@womendooutdoors.com.
